We are primarily an internal customer relations platform that encourages communication between businesses and customers. The process of communication starts with a review. A review can be requested by the business or simply sent by the customer through the business's website.
Our mission, first and foremost, is to promote open communication with your customers. This ultimately leads to improved quality and a stellar reputation!
We're not like the typical 5-star review system. We believe there are two kinds of reviews. Either the customer is completely satisified, or the customer has a concern. While a satisfied customer is always nice, a concern is the review that's most important. It's not something to be feared or dreaded, but to be treated as an opportunity for improvement. We don't endorse negative feedback that simply takes a jab with no intent of finding a resolution.
We arm you with the ability to chat with your customers about concerns as well as publishing all your raves on your own website.
No website? No problem! We also provide you with your own ThumbsYup® website.
Share your personalized "Request a Review Link" * whenever you can! Here are some ideas:
Here are some ideas:
* You can find your Request a Review Link in account "Settings" under your "Profile" tab.
Yes! Our tool simply launches your default email client and pre-populates your subject line and email body including your personalized Request a Review Link. Please change the wording to fit your needs.
You can find this email tool (here) in your account "Get Reviews!" under the "Request a Review" tab. Click on the "Request a Review" button to launch your email client with the pre-populated email.
We have created a personalized email signature just for you. Copy and paste it into your favorite email client!
Here's an example email signature:
|We'd love to hear from you!|
|Please leave us a review on ThumbsYup®:|
* You can find your email signature in account "Get Reviews!" under your "Email Signature" tab.
There are a couple of ways:
* You can find your personalized iFrame in account "Get Reviews!" under the "Embed Reviews" tab.
** You can find instructions on integrating the 'thumbs_yup' gem in account "Utilities" under the "API" tab.
Yes! Simply publish your new review to the Top, Middle, or Bottom. If you'd like to organize a review to a specific position, click on the "Published" link under your "Reviews" tab and move the review where you'd like.
You will have unlimited storage, so we would continue to store all of your reviews for life. You would also still be able to request, receive, and organize your reviews. The FREE subscription will never expire! This means that 10 of your top posted 'Yups' will always be viewable to the public through your ThumbsYup® site or through your embedded reviews on your own site. If you'd like more reviews viewable to the public, simply subscribe to one of our higher tier subscriptions.
If you are not receiving emails from us, there are a few steps you can take:
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